Return And Refund Policy

At Dunamis Cosmeticals, we’re committed to your satisfaction. If you’re not entirely happy with your purchase, our Refund and Return Policy ensures a hassle-free experience.

1. 3-Day Refund Option: You have 3 working days from the date of receiving your order to initiate a refund. We’ll process your refund promptly upon receiving the returned product in its original condition.

2. Return Guidelines: Items must be unused, unopened, and in their original packaging. Include the original receipt or proof of purchase. Please contact our customer service team before returning any products.

3. Return Process: Contact our customer service within 3 days of receiving your order to initiate a return. Our team will guide you through the return process and provide a return authorization. Once we receive the returned item, we will inspect it and process your refund within 10 business days.

4. Exclusions: Products marked as non-returnable or final sale are not eligible for return. For hygiene reasons, certain items like opened skincare products cannot be returned.

5. Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

6. Best Practices: Inspect the package upon delivery. Report any damages to our customer service immediately. Keep the original packaging until you’re sure you’re satisfied with the product. Perform a patch test before using any skincare product to avoid adverse reactions.

At Dunamis Cosmeticals, we strive to provide you with high-quality products and exceptional service. If you have any questions or need assistance, please don’t hesitate to contact us.

Thank you for choosing Dunamis Cosmeticals for your skincare needs.